Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Bojuna.

The terms “we”, “us” and “our” refer to Bojuna. Bojuna operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when you visit, browse, use or purchase from our website.

Please read these Terms of Service carefully, as they include important information about your legal rights, order terms, delivery, returns, limitations of liability and use of our website.

By visiting, interacting with or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website.

Nothing in these Terms affects your statutory rights as a consumer under applicable United Kingdom law.

SECTION 1 - ACCESS AND ACCOUNT

By using our website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or guardian to use our website.

To use certain parts of our website, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing information, payment information and shipping information.

You confirm that all information you provide to us is accurate, current and complete, and that you have the right to provide this information.

You are responsible for maintaining the security of your account details and password, where applicable. You are also responsible for all activity that takes place under your account.

You must not transfer, sell, assign or allow another person to use your account without our permission.

SECTION 2 - OUR PRODUCTS

We have made every effort to describe and display our products as accurately as possible. However, product colours, packaging, finish and appearance may vary slightly from how they appear on your screen due to your device settings, screen type, lighting and image display.

Product descriptions, images, ingredients, packaging and availability may be updated or changed at any time without notice.

We reserve the right to discontinue any product at any time. We may also limit the quantities of products available to any person, household, geographic region or jurisdiction where necessary.

Any product information provided on our website is for general information only and should not be treated as medical, professional or specialist advice.

If a product has specific directions for use, warnings or safety information, you agree to follow those instructions carefully.

SECTION 3 - ORDERS

When you place an order through our website, you are making an offer to purchase the products in your basket.

Your order is not accepted until we confirm acceptance of your order. This will usually happen when you receive an order confirmation email from us.

We reserve the right to accept, refuse, cancel or limit an order for any lawful reason, including but not limited to product availability, suspected fraud, payment issues, pricing errors, incorrect product information, delivery restrictions or where we are unable to fulfil the order.

Please review your order carefully before submitting it. We may be unable to make changes or cancel an order once it has been accepted or processing has begun.

If we need to cancel or amend your order, we will attempt to contact you using the email address, billing address, delivery address or phone number provided at the time the order was placed.

Products purchased from our website are intended for personal use only unless otherwise agreed in writing. You must not purchase our products for resale, commercial distribution or export without our prior written permission.

SECTION 4 - PRICES AND BILLING

Prices, discounts, offers and promotions are subject to change without notice.

The price charged for a product will be the price shown at the time you place your order, except where there has been an obvious pricing error.

Unless otherwise stated, prices shown do not include delivery charges. Delivery charges will be shown separately at checkout before you place your order.

We are not currently VAT registered. Where applicable, prices are shown without VAT.

You agree to provide current, complete and accurate billing, payment and account information for all purchases made through our website.

You confirm that you are authorised to use the payment method provided and that the payment information you provide is accurate and complete.

If your payment is declined, cancelled, reversed or fails for any reason, we may cancel or delay your order.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times shown on our website are estimates only and may vary during busy periods, postal delays, courier delays or circumstances outside our control.

We will aim to dispatch your order within the processing time stated at checkout or within our Shipping Policy. If no specific delivery date is agreed, we will deliver your order without undue delay and within the time required by applicable consumer law.

For consumer orders, the products remain at our risk until they are delivered to you or to a person nominated by you to receive them.

If you ask the courier to leave your order in a safe place, with a neighbour, or with another nominated person, delivery may be treated as completed once the order has been left according to your instructions.

Please check your delivery details carefully before placing your order. We are not responsible for delays, failed delivery or loss caused by incorrect or incomplete delivery information provided by you.

If your order is returned to us because of incorrect delivery information, failed delivery attempts or failure to collect from the courier, we may ask you to pay additional delivery charges before the order is resent.

SECTION 6 - CANCELLATION RIGHTS

If you are a consumer purchasing online, you may have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.

To cancel, you must contact us within 14 days of receiving your order. You then have a further 14 days to return the goods to us.

Returned items must be unused, in their original condition and, where applicable, in their original packaging.

We may withhold any refund until we have received the goods back or until you provide evidence that you have returned them, whichever is earlier.

Where cancellation rights apply, we will refund you within 14 days of receiving the returned goods or evidence that the goods have been returned.

We may reduce your refund if the value of the goods has been reduced because they have been handled more than necessary to check their nature, characteristics and functioning.

Your right to cancel may not apply to certain products, including but not limited to:

Personalised, bespoke or custom-made items;
Products made to your specification;
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
Products that have been used, opened, damaged or altered after delivery;
Perishable products or products with a limited shelf life.

This does not affect your statutory rights if goods are faulty, damaged, not as described or not fit for purpose.

SECTION 7 - RETURNS AND REFUNDS

Your purchases are subject to our Refund Policy, which should be read alongside these Terms of Service.

If you receive an item that is faulty, damaged, not as described or incorrect, please contact us as soon as possible using the contact details at the bottom of these Terms.

We may ask you to provide photographs, order details or other information to help us investigate the issue.

Where we agree that a product is faulty, damaged, incorrect or not as described, we will offer an appropriate remedy in accordance with your legal rights. This may include a replacement, repair, refund or other suitable solution depending on the circumstances.

Refunds will normally be made to the original payment method used at checkout.

Original standard delivery costs may be refunded where required by law. Extra delivery costs for premium or express delivery services may not be refunded beyond the standard delivery cost.

SECTION 8 - INTELLECTUAL PROPERTY

Our website and its content, including but not limited to text, designs, images, photographs, graphics, logos, product names, branding, videos, audio, layout and overall appearance, are owned by or licensed to UKBojuna and are protected by copyright, trade mark and other intellectual property laws.

These Terms allow you to use our website for personal, non-commercial use only.

You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell or exploit any part of our website or content without our prior written permission.

UKBojuna names, logos, product names, designs and slogans are trade marks or branding of UKBojuna. You must not use them without our prior written permission.

Shopify’s name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos, product names and brands appearing on our website are the property of their respective owners.

SECTION 9 - OPTIONAL TOOLS

We may provide access to third-party tools, apps, payment providers, review platforms, delivery services or website features that we do not own, monitor or control.

You acknowledge and agree that access to these tools is provided “as is” and “as available” without any warranties, representations or conditions from us.

We are not responsible for your use of optional third-party tools. Any use of these tools is entirely at your own risk and discretion.

You should review the relevant third party’s own terms, privacy notices and policies before using their services.

We may also introduce new features, tools or resources through our website in the future. Such features will also be subject to these Terms of Service.

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to websites, services or materials provided by third parties.

We are not responsible for checking or evaluating the content, accuracy, policies or practices of third-party websites.

If you choose to access third-party websites or services through links on our website, you do so at your own risk.

We are not liable for any harm, loss or damage related to your access to third-party websites or your purchase or use of products, services, resources or content from third parties.

Please review third-party policies carefully before engaging in any transaction with them.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Bojuna is powered by Shopify, which enables us to provide our online store and related services.

However, any sales and purchases made through our store are made directly between you and Bojuna.

By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and UKBojuna, including any injury, damage, loss, dispute, refund, return or issue arising from products purchased from us.

SECTION 12 - PRIVACY POLICY

All personal information we collect through our website is subject to our Privacy Policy.

Our store is powered by Shopify, and Shopify may collect and process personal information relating to your access to and use of our website in order to provide, support and improve the services it provides.

Information you submit through our website may be shared with Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, providing delivery, managing communications and supporting our business.

Please review our Privacy Policy for further details on how we collect, use, store and protect personal information.

SECTION 13 - FEEDBACK, REVIEWS AND USER CONTENT

If you submit, upload, post, email or otherwise provide ideas, suggestions, reviews, photographs, feedback, proposals, comments or other content, you grant us permission to use, reproduce, modify, publish, display and share that content for purposes connected with our business, including operating, improving and promoting our products and services.

You confirm that you own or have the necessary rights to any content you provide and that your content does not infringe the rights of any third party.

You agree that your content will not be unlawful, abusive, defamatory, threatening, offensive, obscene, misleading, false, spam-related or harmful.

We may, but are not required to, monitor, edit or remove content that we consider unlawful, offensive, misleading, inappropriate or in breach of these Terms.

You are solely responsible for any content you submit and its accuracy.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice.

If an error affects an order you have placed, we will contact you where necessary and give you the option to continue with the corrected information or cancel the order.

SECTION 15 - PROHIBITED USES

You may only use our website for lawful purposes.

You must not use our website:

For any unlawful, fraudulent or malicious purpose;
To violate any international, national or local law, regulation or rule;
To infringe our intellectual property rights or the rights of others;
To harass, abuse, insult, harm, defame, intimidate or discriminate against any person;
To submit false, misleading or inaccurate information;
To upload or transmit viruses, malware or harmful code;
To send spam, phishing messages or unsolicited marketing;
To impersonate another person, business or organisation;
To interfere with the security, operation or availability of our website;
To scrape, copy, extract, harvest or collect information from our website without permission;
To attempt to bypass security features, access controls or restrictions.

We reserve the right to suspend, restrict or terminate your access to our website if we believe you have breached these Terms.

SECTION 16 - AUTOMATED TOOLS, BOTS AND AGENTS

You must not use bots, scrapers, crawlers, automated tools, artificial intelligence agents or other automated systems to access, copy, monitor, extract, interact with or place orders through our website without our prior written permission.

Any approved automated access must clearly identify itself and must not attempt to disguise its nature, bypass security controls, complete CAPTCHAs, mimic human behaviour or avoid technical restrictions.

We reserve the right to block, limit or restrict automated access to our website at any time.

SECTION 17 - TERMINATION

We may terminate or suspend your access to our website or services at any time if we believe you have breached these Terms or used our website unlawfully or inappropriately.

Termination will not affect any rights or obligations that arose before termination.

The sections of these Terms that by their nature should continue after termination will remain in effect, including intellectual property, feedback, limitation of liability, indemnity, governing law and any payment obligations.

SECTION 18 - DISCLAIMER OF WARRANTIES

Our website and content are provided for general information and shopping purposes.

We do not guarantee that our website will always be available, uninterrupted, secure, error-free or free from viruses or harmful components.

We do not guarantee that all information on our website will always be complete, accurate or up to date, although we aim to keep information as accurate as reasonably possible.

Products are provided in accordance with the descriptions and terms shown on our website. Nothing in these Terms excludes or limits your statutory rights as a consumer.

SECTION 19 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.

Subject to this, we will not be liable for any indirect, incidental, special, punitive or consequential loss, including loss of profit, loss of revenue, loss of business, loss of data or loss of opportunity arising from your use of our website or purchase of products.

If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable or that arise from your misuse of our website, failure to follow product instructions, incorrect information provided by you, or circumstances outside our reasonable control.

SECTION 20 - INDEMNIFICATION

You agree to indemnify and hold harmless UKBojuna, Shopify, and our service providers, partners, suppliers and representatives from any losses, damages, liabilities, claims or expenses arising from:

Your breach of these Terms;
Your misuse of our website;
Your violation of any law or third-party rights;
Any content or information you submit to us;
Any unauthorised use of our intellectual property.

This section does not affect your statutory rights as a consumer.

SECTION 21 - SEVERABILITY

If any part of these Terms is found to be unlawful, void or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining sections will continue to be valid and enforceable.

SECTION 22 - WAIVER AND ENTIRE AGREEMENT

If we do not enforce any right or provision of these Terms, this does not mean we have waived that right or provision.

These Terms of Service, together with any policies referenced on our website, form the entire agreement between you and us in relation to your use of our website and purchase of products.

Any unclear wording in these Terms will not be interpreted against either party solely because that party drafted the wording.

SECTION 23 - ASSIGNMENT

You may not transfer, assign or delegate your rights or obligations under these Terms without our prior written permission.

We may transfer, assign or delegate our rights and obligations under these Terms where reasonably necessary, including in connection with a business transfer, change of service provider, restructuring or legal requirement.

SECTION 24 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide products or services to you shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the country or part of the United Kingdom where you live.

Nothing in these Terms affects any legal rights you cannot be excluded from under applicable law.

SECTION 25 - CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change or replace any part of these Terms by posting updates on our website.

Where required by law, we will notify you of material changes.

Your continued use of or access to our website following the posting of changes means that you accept those changes.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Bojuna
10 Holmlea Road
SL3 9HQ
United Kingdom

Email: bojunauk@gmail.com
Telephone: 07936 488848

Company Number: Not applicable
VAT Number: Not VAT registered

For customer support, order queries, returns or general enquiries, please contact us using the details above.